Customer Service Representative applicants have rated the interview process at Alaska Airlines with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 67.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 11 days to get hired, when considering 24 user submitted interviews for this role. To compare, the hiring process at Alaska Airlines overall takes an average of 32 days.
Common stages of the interview process at Alaska Airlines as a Customer Service Representative according to 24 Glassdoor interviews include:
Group panel interview: 23%
One on one interview: 14%
Skills test: 12%
Drug test: 12%
Phone interview: 11%
Background check: 11%
Presentation: 9%
Other: 4%
Personality test: 4%
IQ intelligence test: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Alaska Airlines (San Diego, CA) in Oct 2017
Interview
After applying online, I was asked to do a recorded video interview. Fair warning, you can only redo the first question (tell me about yourself). The rest of the questions you have 30 seconds to think then 120 seconds to respond...and that's it.
Then I was called in for a group interview. There were around 30 people there. We watched a video of overly excited employees giving Alaska a big thumbs up. After that we were split into smaller groups and asked basic customer service questions that everyone took turns answering. Literally standing in a circle around the company representative trying to sound more confidant and qualified than the person next to you.
We were then given time slots for interviews. All of us at my table were in the first group, we were the first to arrive that morning. I went in with the HR person and had a wonderful interview. She was very nice and obviously loves her job. I thought I did really well, but, unfortunately, I will be one of the many reapplying in 6 months. And, yes, I plan on reapplying. Everyone there was absolutely great.
Interview questions [1]
Question 1
Give an example of a time you went above and beyond for a customer.
So far, I applied and took a test about 50 questions long. I was then emailed about scheduling an hour-long orientation. This will take place and be tested on how fast I can type - efficiently.
Interview questions [1]
Question 1
They asked to be a chat bot and how we would reply. They provided resources and how to reply to situations.
I applied through an employee referral. I interviewed at Alaska Airlines (Los Angeles, CA)
Interview
Interview was face to face 1on1. After that, they will let you know in a few days. But overall, its a good process. Recommend to be on time and to be big on safety.
Interview questions [1]
Question 1
Describe me a time about an irate passenger and how did you deal with it
I applied online. I interviewed at Alaska Airlines (SeaTac, WA) in Apr 2025
Interview
The Interview process took about 3-4 hours. I was hired on the stop after the interview, and completed the drug test/background check the same day. You also have a few start dates to choose from, but this will determine your seniority.
Interview questions [1]
Question 1
Describe a time you went above and beyond for a guest? Are you flexible with your availability?