I applied online. I interviewed at Alaska Airlines (Seattle, WA) in Dec 2017
Interview
I submitted my application online and got an invitation to do a virtual interview online. Next, received an invitation to a group interview at a hotel near the airport. We saw a short video about Alaskan airlines and the job and then individual interviews happened,. Get there early, very early. They call you for your individual interview based on your arrival check-in time. I got there 30 minutes early and was in the last interview group. I waited 2 hrs 40 min until I had my first step interview. Next, got called to show I could book a reservation in the AS website and then was offered a position. Declined. Felt treated during entire interview that I was the desperate one to get a job and they were in the driver's seat. Why was I not even respected enough to have an individual interview. No respect shown in making me wait almost 3 hours to be interviewed. I thought these were red flags and we medicated how Inwould be treated as an employee.
Interview questions [2]
Question 1
Describe a customer service experience where you went above and beyond.
I applied online. The process took 2 weeks. I interviewed at Alaska Airlines (Boise, ID) in Jun 2025
Interview
Very quick and easy! Orientation invite was first and then an in person interview to follow! It was overall simple and informative. Low stress and exciting. I’ve never felt more welcome in interview settings
I had a prompt interview after they received my application. There have been easy automated communications. Then a group Teams call with all candidates from three contact centers. They have supplied many emails and phone numbers for follow up.
I applied online. I interviewed at Alaska Airlines
Interview
Fairly easy. Apply online and based on experience you're selected to view a presentation and then proceed to an interview. If interview goes well, you will receive an offer and proceed with background check and drug test.
Reservations Agent applicants have rated the interview process at Alaska Airlines with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 67.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Reservations Agent roles take an average of 27 days to get hired, when considering 20 user submitted interviews for this role. To compare, the hiring process at Alaska Airlines overall takes an average of 32 days.
Common stages of the interview process at Alaska Airlines as a Reservations Agent according to 20 Glassdoor interviews include:
Skills test: 17%
One on one interview: 17%
Phone interview: 16%
Drug test: 16%
Background check: 14%
Group panel interview: 9%
Personality test: 6%
Presentation: 5%
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