Here are the questions! Just remember short and sweet and never stop smiling and no need to be nervous! Also, be sure to be honest, it worked for me. The STAR method is a good way to practice answering the questions. Have fun! Situation: who what where when how Task: specific challenges, deadlines, costs Action: highlight traits without stating them, initiative, intelligence, leadership Result: close with a result quantify if possible time when went above for customer service: Why do you want to be an alaska airlines attendant? Why do you want to leave your job? What have you done to improve your professional image? Why do you want to leave your job? How I've handled difficult situations in the past? Angry customer: .Drunk customer: Non English speaking customer: Mean coworker: Coworker not working: Coworker rude to passenger: Coworker or passenger breaking safety regulations: Customer and no safety belt time for take off: What do you find most negative about being on reserve? how long do you plan on working here? How do you measure personal accomplishments? Policy change you weren't made aware of or didn't agree with how did you handle it? Something not on your resume? About yourself? Weakness? Strength? How do you deal with stress? one word that describes what you live for? . Most challenging part of being a fa? Give an example of a time you gave a first impression, did they think something that is not true to character? What do you like least about your job? What would you do if someone in Coach was demanding an alcoholic beverage before you got to him with the drink cart? What is a mis conception your friends have of you? When was the last time you received constructive criticism and why? Who where and when? Another flight attendant misquotes how many drinks a passenger can have, how do you resolve this without causing tension between you the other fa and the customer? . If a passenger was holding a carryon and did not want to place it underneath the seat what would you do? Now what would you do if they told you it was their loved one's remains inside the urn? Why do you think professionalism is important? Define professionalism How my life has shaped me professionally? What qualities should an AA FA have? What do you think would be the most challenging part of being a FA? How have you resolved a conflict with a customer in the past? What is your impression of a flight attendant reading a magazine on a red eye and the passengers are sleeping? Explain the most stressful situation you were and how did you handle it? Tell me about your customer service? How has your personal life shaped your professional life? Are you able to relocate? What's difficult about relocating? What could AA provide in their orientation that you knew but wasn't talked about?