Customer Service Agent applicants have rated the interview process at Alaska Airlines with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 67.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 16 days to get hired, when considering 78 user submitted interviews for this role. To compare, the hiring process at Alaska Airlines overall takes an average of 32 days.
Common stages of the interview process at Alaska Airlines as a Customer Service Agent according to 78 Glassdoor interviews include:
Phone interview: 20%
Group panel interview: 19%
One on one interview: 18%
Drug test: 12%
Background check: 10%
Skills test: 8%
Presentation: 7%
Other: 3%
Personality test: 3%
IQ intelligence test: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at Alaska Airlines (Portland, OR) in Mar 2015
Interview
Online application, then phone interview, then group interview, then on to the one on 2 interviews.
The group interview was surprisingly nerve racking not sure why. There is all walks of life that are there for the job and some that you know off that bat do not have a chance. I was selected to the one on 2s and I thought I nailed it but I obviously didn't. I think i messed up by not staying on topic and answering the actual question in its entirety. I guess my nervousness got to me. Difficult to go through an entire day just to not get the job but its great practice for future interviews.
Several typical questions, very easy. Lasted less than 30 mins. They were eager to hire, it looks like. Let me know about the result of the interview the same day.
Interview questions [1]
Question 1
List one of your best and worst experiences in customer service
I applied online. The process took 1 week. I interviewed at Alaska Airlines (Palm Springs, CA)
Interview
I applied for the CSA position and answered about 50 questions . I was invited to a pre orientation presentation via Zoom. There were about 35 people on the call. It lasted an hour. Individuals were not asked any questions , but you could ask questions . We were told we would hear within the next few days if chosen for a one on one interview. Basically they have their mind made up since they do not get to know you .
I applied online. The process took 2 months. I interviewed at Alaska Airlines (Seattle, WA) in Jan 2025
Interview
Very simple, easy, and straight forward. All you have to do is go into the interview, and be yourself. Smile a lot and show the recruiters why you are the right person for the job