Professional, fast, easy. Very easy to talk to. Personable people. Only thing that prevented me from going forward was my inability to pass a drug test. Even though its legal for my state, they wanted a clean result and often do random testing. Not too good for marijuana users, even if you use it for medicinal purposes.
So far, I applied and took a test about 50 questions long. I was then emailed about scheduling an hour-long orientation. This will take place and be tested on how fast I can type - efficiently.
Interview questions [1]
Question 1
They asked to be a chat bot and how we would reply. They provided resources and how to reply to situations.
I applied through an employee referral. I interviewed at Alaska Airlines (Los Angeles, CA)
Interview
Interview was face to face 1on1. After that, they will let you know in a few days. But overall, its a good process. Recommend to be on time and to be big on safety.
Interview questions [1]
Question 1
Describe me a time about an irate passenger and how did you deal with it
I applied online. I interviewed at Alaska Airlines (SeaTac, WA) in Apr 2025
Interview
The Interview process took about 3-4 hours. I was hired on the stop after the interview, and completed the drug test/background check the same day. You also have a few start dates to choose from, but this will determine your seniority.
Interview questions [1]
Question 1
Describe a time you went above and beyond for a guest? Are you flexible with your availability?
Customer Service Representative applicants have rated the interview process at Alaska Airlines with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 67.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 11 days to get hired, when considering 24 user submitted interviews for this role. To compare, the hiring process at Alaska Airlines overall takes an average of 32 days.
Common stages of the interview process at Alaska Airlines as a Customer Service Representative according to 24 Glassdoor interviews include:
Group panel interview: 23%
One on one interview: 14%
Drug test: 12%
Skills test: 12%
Background check: 11%
Phone interview: 11%
Presentation: 9%
Personality test: 4%
Other: 4%
IQ intelligence test: 2%
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