I applied online. The process took 2 weeks. I interviewed at Alaska Airlines (Seattle, WA) in Jul 2015
Interview
I applied online, then got an email to do an online interview. You basically dress like you would for an in person interview, then answer questions on your computer while they video tape you. It was really different. The next day, I got a phone call asking me to come in for an interview. I went into a room with about 20 other people, and had an orientation, talking about the benefits and what the job would be like. Was given a time to come back later in the day for a 1:1 interview. Questions were customer service type questions, and reviewing your resume. Pretty standard.
Interview questions [1]
Question 1
Was asked to take a "computer test" They told me to go to the website and asked me to make a reservation and check with "Jen" for a couple of other things. Really easy!
I applied online. The process took 2 weeks. I interviewed at Alaska Airlines (Boise, ID) in Jun 2025
Interview
Very quick and easy! Orientation invite was first and then an in person interview to follow! It was overall simple and informative. Low stress and exciting. I’ve never felt more welcome in interview settings
I had a prompt interview after they received my application. There have been easy automated communications. Then a group Teams call with all candidates from three contact centers. They have supplied many emails and phone numbers for follow up.
I applied online. I interviewed at Alaska Airlines
Interview
Fairly easy. Apply online and based on experience you're selected to view a presentation and then proceed to an interview. If interview goes well, you will receive an offer and proceed with background check and drug test.
Reservation Agent applicants have rated the interview process at Alaska Airlines with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 67.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Reservation Agent roles take an average of 27 days to get hired, when considering 20 user submitted interviews for this role. To compare, the hiring process at Alaska Airlines overall takes an average of 32 days.
Common stages of the interview process at Alaska Airlines as a Reservation Agent according to 20 Glassdoor interviews include:
Skills test: 17%
One on one interview: 17%
Phone interview: 16%
Drug test: 16%
Background check: 14%
Group panel interview: 9%
Personality test: 6%
Presentation: 5%
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