Call Center Agent applicants have rated the interview process at Alorica with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 58.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Agent roles take an average of 4 days to get hired, when considering 24 user submitted interviews for this role. To compare, the hiring process at Alorica overall takes an average of 7 days.
Common stages of the interview process at Alorica as a Call Center Agent according to 24 Glassdoor interviews include:
Skills test: 18%
Presentation: 17%
One on one interview: 14%
IQ intelligence test: 13%
Phone interview: 10%
Drug test: 10%
Background check: 10%
Group panel interview: 6%
Personality test: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Alorica (León, Guanajuato) in Jun 2025
Interview
Es accesible, bien estructurado y orientado a evaluar tus habilidades de comunicación de manera amistosa y clara. Se pueden considerar las entrevistas dentro de un nivel facil o moderado en dificultad, con preguntas típicas sobre tu experiencia, motivación y cómo manejas situaciones con clientes, lo cual da espacio para que realmente puedas expresarte y demostrar tu potencial.
Interview questions [1]
Question 1
Me preguntaron sobre mi nivel de ingles y si habia tenido alguna experiencia con llamadas o dentro de un entornor en Call Center.
I applied in-person. The process took 2 weeks. I interviewed at Alorica (Panamá) in Nov 2025
Interview
Estuvo tranquilo, la rhh me atendió bastante bien, me gustó la experiencia de la entrevista, solo que tienes que memorizar bastantes cosas, pero no fue difícil, además son sinceros con klo que viene siendo la descripción del trabajo, y después de la entrevista no demoran mucho en llamarte
Interview questions [1]
Question 1
Mis conocimientos sobre lo que me mandaron a estudiar
I applied in-person. The process took 1 day. I interviewed at Alorica (Pasay, Pasay)
Interview
The hiring process was very messy, Took me 10 hours on-site just to finish the initial interview and made me come back the other day for final interview.
Then on the day of final interview, it took me a lot of hours again just waiting for my name to be called