Upon arrival, I checked in at the desk and signed in. The first thing I noticed was many people waiting in the lobby. The entire process took up my lunch time until late afternoon. To begin the process, there were assessments: typing, data entry, and listening skills. That didn't take long. Afterwards, I was escorted to the lobby and later interviewed. The lady who interviewed me was professional and made me feel at ease. I got the idea that it was a fair place to work and that employees were happy. Also, it was encouraging to hear about their base wage and bonuses. Sadly I didn't get the job. I received an email within a day or so. Good luck.