Customer Service Representative - Remote applicants have rated the interview process at Alorica with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 58.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative - Remote roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Alorica overall takes an average of 7 days.
Common stages of the interview process at Alorica as a Customer Service Representative - Remote according to 2 Glassdoor interviews include:
Phone interview: 33%
IQ intelligence test: 33%
Drug test: 33%
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I applied online. The process took 2 weeks. I interviewed at Alorica (Tampa, FL) in Jun 2021
Interview
The interview process was easy and very efficient. I participated in 1 pre screening interview and then moved on to a final interview 3 days later. Each one conducted via telephone and only contained 3 scenario questions per interviewer. Once the second and final interview was complete I was offered a position. I received an offer letter the next day and began the onboarding process online. Overall the onboarding process has been seamless so far.
Interview questions [1]
Question 1
Describe a time when you had to deal with a stressful situation. How did you build the customers confidence?
In was a video interview in Windows Teams where she asked basic questions and verified my information like my id it was quick and easy and to the point it went smooth don’t know if I got the job yet .