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      Alorica

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      Laptop Support Inbound Customer Service Agent Interview

      Nov 26, 2014
      Anonymous Interview Candidate
      Greenville, SC
      Declined offer
      Negative experience

      Application

      I applied online. The process took 3 days. I interviewed at Alorica (Greenville, SC) in Nov 2014

      Interview

      Submit online application, take assessment. If you pass online assessment, they will call you in to the office, only to take the exact same assessment that you have already took and had to pass in order to get the call. You will then be given a 16 question IT test. If you pass that, you will be given the job offer paperwork. You will also be informed that even though you are signing the paperwork, you have to interview 4 more times with different levels of management. If you pass all of that, you will then complete the onsite drug test and background check. I can not comment or respond on the interview or questions due to me leaving as soon as I saw the pay rate. It's funny because the "recruiter" was very talkative and interested in me UNTIL I questioned her about the rate of pay. She stated that she did not have the authority to negotiate, everyone starts at that pay. While I understand that, $8/hour is only gas money, and for God's sake, don't have a commute involved. As she walked me out, I attempted to make conversation and instead she stopped to talk with the workers on the floor, like I wasn't even walking beside her. I could tell she was not a happy camper about me declining. This may be a great job for a teenager fresh out of high school, but a person with a family can not live off of that. Yes, I was very grateful for the offer, but again $8/hr. I'm not saying I need to have $30-$40/hr, but again, at least "try" to base rate of pay off of experience and/or education. This experience led me to believe, as someone else stated in a review, they were just looking for someone with a pulse. Increase the pay rate and you may get actual QUALIFIED employees that will stay!!!!

      Interview questions [1]

      Question 1

      I can not comment or respond on the interview or questions due to me leaving as soon as I saw the pay rate.
      Answer question

      Alorica interviews FAQs

      • Candidates applying for Laptop Support Inbound Customer Service Agent roles take an average of 3 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Alorica overall takes an average of 7 days.
      • Common stages of the interview process at Alorica as a Laptop Support Inbound Customer Service Agent according to 1 Glassdoor interviews include:

        Background check:  20%

        Phone interview:  20%

        Drug test:  20%

        Skills test:  20%

        One on one interview:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(3404) ;
        2. Customer Service Representative (CSR)(834) ;
        3. Customer Service Agent(254) ;
        4. Team Manager(197) ;
        5. Call Center Representative(180) ;
        6. Customer Service(139) ;
        7. Call Center Agent(129) ;
        8. Content Moderator(128) ;
        9. Customer Experience Agent(111) ;
        10. Sales Representative(89) ;
        11. Customer Service (CSR)(86) ;
        12. Operations Manager(85) ;
        13. Technical Support Representative(84) ;
        14. Technical Support(75) ;
        15. Team Leader(73) .


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    • Jobs at Alorica

      4 jobs in United States
      Learning Delivery Associate
      Corpus Christi, TX
      ·
      $18 - $18 /hr
      (Employer provided)
      View job
      Collections Customer Service Representative
      San Antonio, TX
      ·
      $17 - $17 /hr
      (Employer provided)
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      Inbound Customer Service Representative- Immediate Openings
      Fort Myers, FL
      ·
      $32K - $40K /yr
      (Glassdoor est.)
      View job
      Remote Customer Solutions Representative
      United States
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