The process took 2 days. I interviewed at Alorica (Omaha, NE) in Aug 2015
Interview
First met with HR representative and got a very slim to vague description of the position. Was asked a couple of basic questions about past experiences and then told that you made it through that portion of the interview and would then meet with a department supervisor that would continue the interview. The second part of the interview with the department supervisor was really informative and left no questions about the position or the expectations of company if hired.
Interview questions [1]
Question 1
Describe a time that you felt you gave excellent customer service and the customer still was not satisfied?
It’s good. Probably depends, because back in my time it was just okay, you know, go with the flow, normal conversations. All in all, it was fine – I could keep up even though I'm not that good at English.
Great attitude and professional interview. Questions were tailored to find the best suitable campaign based on my skills and personality. Interview led to an offering of a job where all benefits, salary info and job responsibilities were thoroughly described.
questions are straightforward and designed to be manageable. They're considerate of your understanding and aim to assess fundamental knowledge especially if you are a tenure customer support agents from other BPO companies
Customer Service Agent applicants have rated the interview process at Alorica with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 45% positive. To compare, the company-average is 58.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 23 days to get hired, when considering 20 user submitted interviews for this role. To compare, the hiring process at Alorica overall takes an average of 7 days.
Common stages of the interview process at Alorica as a Customer Service Agent according to 20 Glassdoor interviews include:
Skills test: 17%
Phone interview: 13%
One on one interview: 13%
Drug test: 12%
Background check: 12%
IQ intelligence test: 9%
Presentation: 9%
Personality test: 8%
Other: 5%
Group panel interview: 3%
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