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      Alorica

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      Member Services Representative Interview

      Nov 11, 2015
      Anonymous employee
      Kennesaw, GA
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Alorica (Kennesaw, GA) in Aug 2015

      Interview

      You apply for the position on their website and they email you back with an interview date and time. I had an initial interview date and time that my recruiter was supposed to confirm. He didn't confirm, the time and date came and went. Days later he emails me back to apologize and set up a new interview date and time. Of course he actually confirmed that one. My interview around lasted five hours. Literally. I sat in their waiting room for five hours total. The interview lasted like 10 minutes. They only asked like 5 questions. You get an answer that same day, though. Also, something I found out after I started training -the information that I was provided during the interview about the position and training details were incorrect.

      Interview questions [2]

      Question 1

      When was a time you had to handle a tough customer?
      1 Answer

      Question 2

      Why do you think you're a good fit for the job?
      1 Answer

      Alorica interviews FAQs

      • Candidates applying for Member Services Representative roles take an average of 21 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Alorica overall takes an average of 7 days.
      • Common stages of the interview process at Alorica as a Member Services Representative according to 1 Glassdoor interviews include:

        Skills test:  25%

        Drug test:  25%

        Background check:  25%

        One on one interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(3404) ;
        2. Customer Service Representative (CSR)(834) ;
        3. Customer Service Agent(254) ;
        4. Team Manager(196) ;
        5. Call Center Representative(180) ;
        6. Customer Service(139) ;
        7. Call Center Agent(129) ;
        8. Content Moderator(128) ;
        9. Customer Experience Agent(112) ;
        10. Sales Representative(89) ;
        11. Customer Service (CSR)(86) ;
        12. Operations Manager(85) ;
        13. Technical Support Representative(84) ;
        14. Technical Support(75) ;
        15. Team Leader(73) .


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      Jobs at Alorica

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