1. Over the phone screening after that they will proceed immediately with the initial interview.
2. Once you have passed the initial interview, they will schedule your final interview.
3. After the final interview they will immediately tell you the result.
Interview questions [1]
Question 1
1. Tell me more about yourself?
2. Why should we hire you?
I applied online. I interviewed at Alorica (East Birmingham, AL) in Nov 2020
Interview
The process was very easy. It was a phone interview and they asked very simple questions. The questions was about your experience and if you had the necessary requirements for the job.
I applied online. I interviewed at Alorica (Beaumont, TX) in Sep 2016
Interview
It was an all day type of interview, mostly waiting. We started out in a group and we were given a rundown of what to expect. We were asked to select which company we would answer phones for and had to read through a script with one of the employees. After that everyone had to take a test over the history of the company. There was also a drug test on the spot and I was sent to listen to a call on the floor. Afterwards there was a one on one interview. The entire thing took at least 6 hours. Be prepared to wait.
Customer Service Associate applicants have rated the interview process at Alorica with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 58.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 1 day to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Alorica overall takes an average of 7 days.
Common stages of the interview process at Alorica as a Customer Service Associate according to 5 Glassdoor interviews include:
Drug test: 22%
One on one interview: 17%
Presentation: 17%
Skills test: 17%
Phone interview: 11%
Personality test: 6%
Background check: 6%
IQ intelligence test: 6%
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