I applied online. The process took 2 days. I interviewed at Alorica (Santo Domingo) in Sep 2022
Interview
It was a virtual reunion using Microsoft teams, They asked you about situations that can happen in the workplace and how would you react to them, also (if u state that you havent work anywhere before) they will ask about day to day situations so they can test your resolving issues skill.
Interview questions [1]
Question 1
If you get a client screaming at the phone, what would you do?
I applied through an employee referral. The process took 1 week. I interviewed at Alorica (Guatemala City) in Aug 2024
Interview
Fue por medio de llamada telefónica. Me hicieron 5 preguntas, las respondí adecuadamente podría decirse que preguntas promedio pero siempre tratándose de la empresa, No te preguntan cosas personales o algo por el estilo.
Te hacen unos exámenes y después una entrevista con el cliente de la campaña a la que puedes trabajar. Te preguntan tu disponibilidad de horario y tu nivel de inglés. Además de un examen medico ahí mismo.
Interview questions [1]
Question 1
Sobre tu experiencia laboral y un poco de tu vida personal
I applied online. The process took 2 days. I interviewed at Alorica (La Ceiba) in Jan 2024
Interview
The interview process is very simple through a phone call previously scheduled, you answer a couple questions to check your english level is appropriate for the job. Then some follow up calls.
Interview questions [1]
Question 1
You have any relevant experience in customer service?
Costumer Service applicants have rated the interview process at Alorica with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 58.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Costumer Service roles take an average of 2 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Alorica overall takes an average of 7 days.
Common stages of the interview process at Alorica as a Costumer Service according to 2 Glassdoor interviews include:
Skills test: 25%
One on one interview: 25%
Presentation: 25%
Phone interview: 25%
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