I applied in-person. The process took 2 days. I interviewed at Alorica (North West) in May 2021
Interview
5 rounds of interview. First is normal hr round. Next is assessment round. And again hr round. After that typing round at last Client round. All of the HRs are very supportive, but was dropped on final round.
I applied online. The process took 2 days. I interviewed at Alorica (Houston, TX) in Apr 2025
Interview
Interview was pretty short and straight forward over a video call. Just about 10 minutes with questions about background in experience with this position. Got an offer right after the next day.
Interview questions [1]
Question 1
How do you handle the stress load from this kind of job?
I waited for about 5 hours before I found out that I failed. There were four procedure s that you have to pass. First is group initial interview. It's your chance to talk about yourself. Next round is, the computer-based exam wherein you'll be given a certain scenario and you have to choose what solution you'll make. Next is the HR interview, where they'll be askinh several personal questions, background and etc.
Customers Service Representative applicants have rated the interview process at Alorica with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 58.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customers Service Representative roles take an average of 2 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Alorica overall takes an average of 7 days.
Common stages of the interview process at Alorica as a Customers Service Representative according to 2 Glassdoor interviews include:
Skills test: 25%
Personality test: 25%
Background check: 25%
One on one interview: 25%
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