I applied through other source. The process took 1 day. I interviewed at Alorica (Pasay, Pasay) in Feb 2021
Interview
The tech support interview includes an initial screening, technical assessment, and behavioral interview. Expect troubleshooting scenarios, customer handling questions, and basic IT knowledge tests. Communication skills and problem-solving abilities are key.
Interview questions [1]
Question 1
They asked me to describe a time I handled a difficult technical issue and how I resolved it while ensuring a positive customer experience.
I recently completed the online language and aptitude assessment, followed by a virtual screening on Zoom where we discussed my role availability and background. I am very interested in this position and look forward to the next steps.
I applied online. I interviewed at Alorica (San Angelo, TX) in Jan 2021
Interview
Great company to work for highly recommend. I just want to see the reviews so I have to keep writing this and I’m running out of things to say it has to be 30 words
Tech Support applicants have rated the interview process at Alorica with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 58.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Tech Support roles take an average of 6 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Alorica overall takes an average of 7 days.
Common stages of the interview process at Alorica as a Tech Support according to 8 Glassdoor interviews include:
Presentation: 16%
Drug test: 16%
One on one interview: 16%
Skills test: 13%
Background check: 11%
Personality test: 11%
Phone interview: 8%
IQ intelligence test: 5%
Group panel interview: 3%
Other: 3%
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