BT Group Service Request Manager interview questions

There was a fun assessment, we were about 10 people and HR people were observing while we were solving tasks. We had to work out problems as a team and communicate effectively. Then I had one personal interview, which was not too stressful and I was asked the usual questions.

Due to the pandemic situation the interview took place on skype. I was interviewed by my future team leader and a HR specialist and it took approximately one hour. We talked mostly in English as this is the main language at the company. They asked about me; education, former jobs, positions etc and then they tested me by asking how would I react in different situations.