I applied online. I interviewed at Barclays (Liverpool, England) in Jul 2022
Interview
There was 3 rounds. Applied online, had an online assessment and then a telephone interview with some basic questions e.g why do you want to work here? The last round was a video meeting based on behavioural and situational question relating to my experience e,g tell me a time when you followed procedures,tell me a time when you faced challenges,when you worked in a team. Its all based about your personality and how you fit in the role. I would suggest to everyone to use the STAR techniques to get the job you want. It is really helpful. I received the offer letter the same day. The interview process takes about 1-2 weeks.
Interview questions [1]
Question 1
How can you explain digital things to someone or help them to understand? Like apps,it is a very important thing to them because Barclays’s all about digital.
I applied online. The process took 3 weeks. I interviewed at Barclays (Liverpool, England) in Jul 2024
Interview
Firstly fill out a form and CV on website, then a brief call quite informal asking about why you would like the job and your experience. Then invited to do an online video interview where you just record videos to questions and send that in at your own time. After this a brief very informal call with the manager who explains the job at bit more and asks if you have any questions. Then received job offer and then there is a detailed background check.
I applied online. The process took 2 months. I interviewed at Barclays (Wilmington, DE) in Nov 2022
Interview
The actual interview with the recruiter and then the manager was fine. The issue was after - their hiring process needs an overhaul. Its TERRIBLE. Not only does it take incredibly long (like 2 months) but they are VERY unorganized you be told one then and then sent an email from a completely different department about something else. Be prepared.
Interview questions [1]
Question 1
Honestly it was a year ago and I can't recall but if you search for customer service interview questions on the internet and study those "Tell me about a time when" questions you'll ace the interview with flying colors.
Customer Care Representative applicants have rated the interview process at Barclays with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 62.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Representative roles take an average of 120 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Barclays overall takes an average of 28 days.
Common stages of the interview process at Barclays as a Customer Care Representative according to 3 Glassdoor interviews include:
Background check: 30%
Phone interview: 20%
Skills test: 20%
One on one interview: 20%
Drug test: 10%
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