Provides second/third level technical support for Routing Protocols technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers. -- Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity. -- Assists customers in troubleshooting hardware/software related issues on various platforms. -- Provides technology/product training and intellectual property material as required. -- Acts as focal point for large account network problem resolution. -- Effectively utilizes moderate to complex lab setups to recreate and solve problems. -- Submits complete and correct bug reports in area of expertise. -- Interacts across TAC teams and development teams at peer level.