Customer Service Advisor applicants have rated the interview process at Boots with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 72.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advisor roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Boots overall takes an average of 16 days.
Common stages of the interview process at Boots as a Customer Service Advisor according to 1 Glassdoor interviews include:
Skills test: 33%
Phone interview: 33%
One on one interview: 33%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Boots (Nottingham, England)
Interview
IT test and then self-introduction, and then two Scene Questions : Give an example of when you helped a customer solve a problem and an example of when you received a new task.
Interview questions [1]
Question 1
IT test and then self-introduction, and then two Scene Questions
Applied online and then assessment to complete . Once you complete and pass the online test. They will call for interview in the store . Then there will be 2 rounds in the store .
I applied online. The process took 2 weeks. I interviewed at Boots (Nottingham, England) in Jun 2025
Interview
Sat in reception with around 15 others, whilst my ID was checked and got visitor badge. Then separated and did a quick tour with some others. Then a 10 minute IT task based on keyboard shortcuts, but only really takes a couple of minutes. Then taken to wait in reception until taken into interview. Asked to tell them about yourself, followed by 2 questions, then you can ask any yourself.
Interview questions [2]
Question 1
How would you deal with a customer that comes to you with a problem?