Customer Assistant applicants have rated the interview process at Boots with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 72.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Assistant roles take an average of 10 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at Boots overall takes an average of 16 days.
Common stages of the interview process at Boots as a Customer Assistant according to 18 Glassdoor interviews include:
One on one interview: 45%
Skills test: 19%
Personality test: 16%
Presentation: 6%
Drug test: 3%
Background check: 3%
Phone interview: 3%
IQ intelligence test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Boots in Apr 2016
Interview
The interview was really straightforward and started with the manager photocopying my passport. She asked me the competency based questions ("Describe a time when you...") and about my availability and the hours I wanted to work (there were multiple positions available) etc.
Then we went onto the shop floor so I could describe my chosen product: a facial moisturiser. Make sure you research your product so you can talk a lot about it. I chose a moisturiser because there are lots of thing to mention (non greasy, suitable for ____ skin types, smell, texture, etc.) Don't forget to mention about any deals boots might be doing for the range (the moisturiser was part of a 3 for £3 offer so I mentioned that). It's also best to choose a boots own brand product, in my opinion. I was scared about this part before my interview but it's just to show you have knowledge of some products and not really "selling". I kept 4-5 bullet points in mind.
The next part of the shop floor was pointing out confident and non-confident shoppers. She asked why I thought they fitted into that category. I described the confident shoppers walking quickly and confidently, heading straight for the checkouts and staying focused on a single shelf or product line. I said that the unconfident shoppers spent a lot of time looking at the shelves, walked slowly from aisle to aisle and looked as though they needed some assistance. This went well.
Then we went back into the office and wrapped up the interview with some general chit chat. It took 40 minutes in total but my interviewer said she just happened to interview people quite fast. She didn't mention a salary/uniform/training but said I would receive an email the same week to say whether I was successful or unsuccessful.
I had the interview on a Monday and received an email the Wednesday of the next week to say I got the job!
(Also, don't worry if you have little or no experience in similar roles. I haven't had any retail experience and the only job I ever had was a temporary café waitress. I struggled with the competency based questions but she said that it helped because I was really smiley and focused my answers on making customers happy. She said you can give someone retail experience but you can't teach them how to smile and be friendly. Keep this in mind.)
Private interview questions - pretty standard just based on experience and given loads of time to answer. Then taken to shop floor to pick a product and how I would recommend/sell it.
Interview questions [2]
Question 1
What would I do if I seen a customer who was looking around the store quite confused
Easy enough interview, just asked the typical interview questions. Thought i fit the role well but did not receive an offer or any reason for not being selected. Interview took place in a cleaning closet, which i did find strange as it was opposite the staff break room.
The interview was an hour long. Questions were
asked around compentencies. I was then brought out onto the floor to interact with customers and demonstrate product knowledge. Overall, it was pleasent, good interview.