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      Boots

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      Customer Assistant Interview

      Jun 8, 2016
      Anonymous Interview Candidate
      London, England
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Boots (London, England) in May 2016

      Interview

      I applied online. Did the online assessment and was called for an interview. I arrived there about 30 minutes earlier and did a recce to familiarize myself with the store layout. About 5 minutes to the scheduled time, I approached a sales assistant and told her I was there for an interview and she pointed me to another colleague. I was asked to sign myself in and was then taken to a canteen where I was asked to wait. I had to wait for about 1/2 an hour before an assistant manager showed up and said she would be conducting part of my interview. Following the interview, I was taken to the shop floor and introduced to another assistant manager who asked me to go about talking to customers. I have previous experience, so I was quite confident approaching the customers. The AM then asked me to talk about a product that I liked and then she asked me to try selling it (!!). I had prepared for the first part and spoke about a product for blemish prone skin. But how do you sell that to customers when they are not specifically looking for that sort of product? I mean if I just approached someone with that product it could seem rude, like i was telling them they had blemished skin and required that product. Anyway, i went about speaking to customers and asking them what they were looking for and suggesting some products. There weren't many customers in the skin care section though. When I turned to look at the AM from time to time, she didn't appear to be paying any attention to what I was doing, which was a little discouraging. Anyway, after I finished the in store assessment, I asked her a couple of questions about the shifts, timings and management. Before I left she told me I would be notified by phone or email if I had made it through. After about a week, I got an email saying I was not successful and that I should try again after 6 months!!I was completely disheartened especially since I had left the store feeling really confident because all the customers I had spoken with seemed satisfied with my assistance. Anyway, that being said, I did think the questions in my interview this time were a lot tougher than the last time.

      Interview questions [3]

      Question 1

      Why Boots?
      1 Answer

      Question 2

      About a time when you have gone above and beyond to help a customer?
      1 Answer

      Question 3

      A time when you have helped a colleague and an example of when you have tried to enhance your knowledge beyond what was required of you
      1 Answer

      Other Customer Assistant Interview Reviews for Boots

      Customer Assistant Interview

      Jul 4, 2026
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Boots (Dublin, Dublin)

      Interview

      Private interview questions - pretty standard just based on experience and given loads of time to answer. Then taken to shop floor to pick a product and how I would recommend/sell it.

      Interview questions [2]

      Question 1

      What would I do if I seen a customer who was looking around the store quite confused
      Answer question

      Question 2

      Pick a product and explain why you would sell this to me
      Answer question

      Customer Assistant Interview

      Jul 1, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Boots

      Interview

      Easy enough interview, just asked the typical interview questions. Thought i fit the role well but did not receive an offer or any reason for not being selected. Interview took place in a cleaning closet, which i did find strange as it was opposite the staff break room.

      Interview questions [1]

      Question 1

      My availability and previous experience
      Answer question

      Customer Assistant Interview

      May 15, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Boots

      Interview

      The interview was an hour long. Questions were asked around compentencies. I was then brought out onto the floor to interact with customers and demonstrate product knowledge. Overall, it was pleasent, good interview.

      Interview questions [1]

      Question 1

      Why did you apply for the role
      Answer question

      Boots interviews FAQs

      • Customer Assistant applicants have rated the interview process at Boots with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 72.5% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Assistant roles take an average of 10 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at Boots overall takes an average of 16 days.
      • Common stages of the interview process at Boots as a Customer Assistant according to 18 Glassdoor interviews include:

        One on one interview:  45%

        Skills test:  19%

        Personality test:  16%

        Presentation:  6%

        Phone interview:  3%

        IQ intelligence test:  3%

        Drug test:  3%

        Background check:  3%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Assistant(1096) ;
        2. Customer Advisor(955) ;
        3. Sales Assistant(408) ;
        4. Pharmacist(376) ;
        5. Sales Associate(255) ;
        6. Pharmacy Dispenser(229) ;
        7. Customer Service(228) ;
        8. Pharmacy Advisor(227) ;
        9. Assistant Manager(137) ;
        10. Customer Service Representative(132) ;
        11. Beauty Advisor(110) ;
        12. Pharmacy Assistant(110) ;
        13. Beauty Specialist(107) ;
        14. Retail Assistant(97) ;
        15. Store Manager(97) .


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      Jobs at Boots

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