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      Boots

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      Customer Assistant Interview

      Aug 17, 2016
      Anonymous Interview Candidate
      No offer
      Negative experience

      Application

      I applied online. The process took 5 weeks. I interviewed at Boots in Aug 2016

      Interview

      I had a negative and very unprofessional interview experience at boots. I had applied online and received a email saying that I have been put on the waiting list. After 4 weeks of this email, I had then received another email saying that I have been successful and I'm invited for a interview where I had to select a day when I was available. The first time I had put In was the wrong date so I had changed this. This made me have two dates on my account, so Boots had called me asking which was the day I can do for the Interview. On the interview day, I spent my time preparing for it and choosing a product of my choice which I would of had to promote. When I arrived, they took me upstairs and followed the usual procedures by asking my proof to work in the UK ect. Then they had asked me what days I was available on and times that I could do. I said that I would happily be able to do any times on the weekends and after 3pm on weekdays because I'm studying. This is when I became very disappointed when they told me that they can't take me on because I don't match there working hours. This was completely unprofessional as the job had advertised 20 hours and weekends and it doesn't specify any days. I tried to explain to them that when I return to my education I won't be studying 9-3 so I may have availability earlier than 3pm on a weekday, but they weren't considering this and were very adamant that I'm not going to be offered the job. I was given the impression that they didn't want to continue with the interview as they had said they cant give me weekend hours and after 3pm on weekdays. The interviewee came across as quite rude and they weren't happy with what hours I had said, and they weren't willing to negotiate with me or even solve this problem. This could've been dealt more positively by considering my education timetable or simply expressed through with a positive manner. I had still wanted to go through the interview process because I had come all the way and didn't want to completely waste my time (even though I did). The Boots interview consist of structured questions and then they take you to the shop floor where you have to interact with customers and they assess you on this. You also have to choose a product your passionate and promote it. I had prepared for this all and didn't get an opportunity to show my skills. After a while of deciding, they said they would just ask me the standard questions they usually ask, this only took 10 minutes and I was done. I wasn't given a proper interview, in other words, I was totally fobbed off. This experience I had was completely unprofessional, the person doing the interview had told me that they don't usually do they interviews and that the person who does do them wasn't in. I also didn't appreciate the suggestion the interviewee had given me right at they start of the interview. I am currently employed at another job and work weekends only and they recommended to me that if they were me, they would stick with the weekend job. This whole procedure was handled terribly, this particular Boots really needs sort their organisation out because it was a complete waste of my time.

      Interview questions [1]

      Question 1

      When have you provided good customer service?
      Answer question
      2

      Other Customer Assistant Interview Reviews for Boots

      Customer Assistant Interview

      Jul 4, 2026
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Boots (Dublin, Dublin)

      Interview

      Private interview questions - pretty standard just based on experience and given loads of time to answer. Then taken to shop floor to pick a product and how I would recommend/sell it.

      Interview questions [2]

      Question 1

      What would I do if I seen a customer who was looking around the store quite confused
      Answer question

      Question 2

      Pick a product and explain why you would sell this to me
      Answer question

      Customer Assistant Interview

      Jul 1, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Boots

      Interview

      Easy enough interview, just asked the typical interview questions. Thought i fit the role well but did not receive an offer or any reason for not being selected. Interview took place in a cleaning closet, which i did find strange as it was opposite the staff break room.

      Interview questions [1]

      Question 1

      My availability and previous experience
      Answer question

      Customer Assistant Interview

      May 15, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Boots

      Interview

      The interview was an hour long. Questions were asked around compentencies. I was then brought out onto the floor to interact with customers and demonstrate product knowledge. Overall, it was pleasent, good interview.

      Interview questions [1]

      Question 1

      Why did you apply for the role
      Answer question

      Jobs at Boots

      178 jobs in United States
      Customer Advisor
      Abergavenny, Wales
      ·
      £13 - £15 /hr
      (Employer provided)
      View job
      Customer Advisor
      Birmingham, England
      ·
      £16 - £16 /hr
      (Employer provided)
      View job
      Customer Advisor
      Cambridge, East of England, England
      ·
      £16 - £16 /hr
      (Employer provided)
      View job
      Customer Advisor
      Newcastle upon Tyne, England
      ·
      £16 - £16 /hr
      (Employer provided)
      View job
      Customer Advisor (Airport)
      Manchester, England
      ·
      £16 - £16 /hr
      (Employer provided)
      View job

      Boots interviews FAQs

      • Customer Assistant applicants have rated the interview process at Boots with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 72.5% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Assistant roles take an average of 10 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at Boots overall takes an average of 16 days.
      • Common stages of the interview process at Boots as a Customer Assistant according to 18 Glassdoor interviews include:

        One on one interview:  45%

        Skills test:  19%

        Personality test:  16%

        Presentation:  6%

        Phone interview:  3%

        IQ intelligence test:  3%

        Drug test:  3%

        Background check:  3%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Assistant(1096) ;
        2. Customer Advisor(954) ;
        3. Sales Assistant(408) ;
        4. Pharmacist(376) ;
        5. Sales Associate(255) ;
        6. Pharmacy Dispenser(229) ;
        7. Customer Service(228) ;
        8. Pharmacy Advisor(227) ;
        9. Assistant Manager(137) ;
        10. Customer Service Representative(132) ;
        11. Beauty Advisor(110) ;
        12. Pharmacy Assistant(110) ;
        13. Beauty Specialist(107) ;
        14. Retail Assistant(97) ;
        15. Store Manager(97) .


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