I applied online. The process took 1 week. I interviewed at Boots in Jul 2016
Interview
Applied for Boots on their website. Got an email asking me to fill out an online assessment which included personality and how-would-you-act-in-a-scenario type questions. About a week later got an email saying I was through to the next stage and was asked to book a time for the interview. I got in 15 minutes early and had a look around the shop floor. Then I told a staff member that I was here for the interview. She took me to the assistant manager who then took me to the back office. Asked me basic questions like tell me about yourself and work experience. After that we went onto the shop floor where I was asked to approach a couple of customers and ask if they needed help. Then we went to an aisle and she gave me a scenario wherein A customer needs something for her elderly friend who just got out of hospital. She asked me to pick a product in 5 minutes and explain why I would recommend it. She then took me to another aisle and asked how I would tidy the aisle up. After that we went back to the office where she photocopied my passport and asked me if I had any queries.
Interview questions [2]
Question 1
What kind of questions would you ask a customer who was shopping ?
Private interview questions - pretty standard just based on experience and given loads of time to answer. Then taken to shop floor to pick a product and how I would recommend/sell it.
Interview questions [2]
Question 1
What would I do if I seen a customer who was looking around the store quite confused
Easy enough interview, just asked the typical interview questions. Thought i fit the role well but did not receive an offer or any reason for not being selected. Interview took place in a cleaning closet, which i did find strange as it was opposite the staff break room.
The interview was an hour long. Questions were
asked around compentencies. I was then brought out onto the floor to interact with customers and demonstrate product knowledge. Overall, it was pleasent, good interview.
Customer Assistant applicants have rated the interview process at Boots with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 72.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Assistant roles take an average of 10 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at Boots overall takes an average of 16 days.
Common stages of the interview process at Boots as a Customer Assistant according to 18 Glassdoor interviews include:
One on one interview: 45%
Skills test: 19%
Personality test: 16%
Presentation: 6%
Drug test: 3%
Background check: 3%
Phone interview: 3%
IQ intelligence test: 3%
Here are the most commonly searched roles for interview reports -