Filled in all my details online (including uploading CV and cover letter) and passed the online assessment. Applied for the job and a few days later got an email saying that all of the interview slots had been filled. However, 2 days later they sent me an email confirming I had an interview and I chose my time and date. The interviewer was about 15 minutes late, but I was able to wait in the staff room where I was offered any drinks, which was very kind of them. I wore a smart shirt, trousers and brogue shoes-which she said would be perfect to work in. The interview lasted around an hour and was actually quite enjoyable. The majority of the questions were scenario ones e.g. If a customer complained of dry hair, what would you recommend? Or how would you treat an elderly customer differently. Or Do you have a favourite product from boots that you've recommended to a friend? We also spent a lot of time on the shop floor where I had to find a gift to match a scenario, help a customer who seemed confused, say how I would rearrange an aisle and then actually rearrange it. I never got asked anything to do with my CV- the main focus was on customer service- they're currently striving for boots to become like John Lewis or hamley's with its customer service.