I applied online. The process took 1 week. I interviewed at Boots (Plymouth, England) in Oct 2016
Interview
Arrived 10 minutes early and was introduced to the manager, went upstairs to the interview room and answered some questions about previous work experience and some scenario questions. Didn't do any of the practical interview (on shop floor) as the manager disagreed with the way Boots do it. He said that he'd call everyone who applied the next day as he only had one more interview and preferred to call to give feedback on the interview if you didn't get it. Waited 2 days and still haven't received call!
Interview questions [1]
Question 1
When have you used your knowledge to help a customer?
Private interview questions - pretty standard just based on experience and given loads of time to answer. Then taken to shop floor to pick a product and how I would recommend/sell it.
Interview questions [2]
Question 1
What would I do if I seen a customer who was looking around the store quite confused
Easy enough interview, just asked the typical interview questions. Thought i fit the role well but did not receive an offer or any reason for not being selected. Interview took place in a cleaning closet, which i did find strange as it was opposite the staff break room.
The interview was an hour long. Questions were
asked around compentencies. I was then brought out onto the floor to interact with customers and demonstrate product knowledge. Overall, it was pleasent, good interview.
Customer Assistant applicants have rated the interview process at Boots with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 72.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Assistant roles take an average of 10 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at Boots overall takes an average of 16 days.
Common stages of the interview process at Boots as a Customer Assistant according to 18 Glassdoor interviews include:
One on one interview: 45%
Skills test: 19%
Personality test: 16%
Presentation: 6%
Phone interview: 3%
IQ intelligence test: 3%
Drug test: 3%
Background check: 3%
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