I applied online. The process took 1+ week. I interviewed at Boots (London, England) in Nov 2016
Interview
I arrived a bit early so I had to wait but when it was time I was told by a staff member to wait 10 more minutes as they were delayed. The manager then came to see me and brought me to the interview room and answered some scenario type questions, about work experience and including when I would be available in terms of when I would be able to start.The manager was friendly so I was able to relax during the interview. Afterward we went to the shop floor and showed me around the aisles and asking how the products were kept and how I would tidy certain aisles.I was then asked to talk about the product I had chosen which appeals to me and likely to be available in store and then was asked to 'sell the product' to the manager. He asked a few more questions regarding about identifying a confident/unconfident shopper and how I would approach them. We then went back to the interview room and was told I would get a reply in 2 weeks or shorter. I had my interview today so I'm waiting for my reply.
Private interview questions - pretty standard just based on experience and given loads of time to answer. Then taken to shop floor to pick a product and how I would recommend/sell it.
Interview questions [2]
Question 1
What would I do if I seen a customer who was looking around the store quite confused
Easy enough interview, just asked the typical interview questions. Thought i fit the role well but did not receive an offer or any reason for not being selected. Interview took place in a cleaning closet, which i did find strange as it was opposite the staff break room.
The interview was an hour long. Questions were
asked around compentencies. I was then brought out onto the floor to interact with customers and demonstrate product knowledge. Overall, it was pleasent, good interview.
Customer Assistant applicants have rated the interview process at Boots with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 72.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Assistant roles take an average of 10 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at Boots overall takes an average of 16 days.
Common stages of the interview process at Boots as a Customer Assistant according to 18 Glassdoor interviews include:
One on one interview: 45%
Skills test: 19%
Personality test: 16%
Presentation: 6%
Phone interview: 3%
IQ intelligence test: 3%
Drug test: 3%
Background check: 3%
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