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      Customer Service Representative Interview

      Dec 17, 2018
      Anonymous employee
      Cambridge, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at Boots (Cambridge, England) in Dec 2018

      Interview

      I used this app to help me prepare for my interview so I thought I would keep the ball rolling. I was asked questions which were highlighted by the company after I had taken the online test. They were mainly about teamwork, how you would interact with customers and what transferable skills you have. We then went on to the shop floor where I had to sell the manager a product. Always come back to the product when doing this. We then walked down an aisle and talked about what I would change. As long as you focus on the customer and have the company in mind you should be okay.

      Interview questions [3]

      Question 1

      How have you made a mistake previously and how did you resolve it?
      Answer question

      Question 2

      Why do you want to work for boots?
      Answer question

      Question 3

      When would you offer help to a customer?
      Answer question

      Other Customer Service Representative Interview Reviews for Boots

      Customer Service Representative Interview

      Nov 12, 2025
      Anonymous employee
      Ireland
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Boots (Ireland)

      Interview

      A single-round interview focusing on attitude, communication, and situational judgment to assess interpersonal effectiveness, problem-solving, and the ability to handle challenging scenarios professionally and confidently in diverse environments. Pretty much straight forward questions.

      Interview questions [1]

      Question 1

      If a customer has a confusion two products and which would be the best they can go for among them. How will you attend the customer?
      Answer question

      Customer Service Representative Interview

      Sep 12, 2025
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Boots (London, England)

      Interview

      It was really nice to meet with the team, they were so friendly and fortunately didn't ask difficult questions. I will certainly take the job they offered me, they seemed so nice

      Interview questions [1]

      Question 1

      Do I think I aim clever
      1 Answer

      Customer Service Representative Interview

      Jun 9, 2025
      Anonymous Interview Candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at Boots

      Interview

      Online application so had to send off CV and cover letter. Then some short online assessments to do with your personality and attributes. Finally an in person interview with store manager.

      Interview questions [1]

      Question 1

      Why do you think you will be a good fit at Boots?
      Answer question