Customer Assistant applicants have rated the interview process at Boots with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 72.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Assistant roles take an average of 10 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at Boots overall takes an average of 16 days.
Common stages of the interview process at Boots as a Customer Assistant according to 18 Glassdoor interviews include:
One on one interview: 45%
Skills test: 19%
Personality test: 16%
Presentation: 6%
IQ intelligence test: 3%
Background check: 3%
Drug test: 3%
Phone interview: 3%
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I applied online. The process took 2 weeks. I interviewed at Boots (Bristol, England)
Interview
Arrived on time and told an employee that I was there for an interview. A few minutes later, I met the interviewer, who was really a friendly man. He asked me about my availability, why I want to work for Boots and then went on to ask me 5 scenario questions which were pretty straight-forward. In the interview email, I was told to choose a product that appealed me personally and learn about it- so he asked me about the product and I basically described the product to him, why I liked it, and mentioned some ingredients. I was expecting to be brought to the shop floor and interact with customers, but that didn't happen. The interview was supposed to last an hour but it only lasted 15 minutes. They said they'd get back to me next week, as they have plenty of other people to interview.
Interview questions [5]
Question 1
How would you approach a customer that looked confused and was picking up several products?
Describe a time you had to learn about a certain product and try and sell it enthusiastically to a customer? What made you enthusiastic about selling it?
Private interview questions - pretty standard just based on experience and given loads of time to answer. Then taken to shop floor to pick a product and how I would recommend/sell it.
Interview questions [2]
Question 1
What would I do if I seen a customer who was looking around the store quite confused
Easy enough interview, just asked the typical interview questions. Thought i fit the role well but did not receive an offer or any reason for not being selected. Interview took place in a cleaning closet, which i did find strange as it was opposite the staff break room.
The interview was an hour long. Questions were
asked around compentencies. I was then brought out onto the floor to interact with customers and demonstrate product knowledge. Overall, it was pleasent, good interview.