Customer Assistant applicants have rated the interview process at Boots with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 72.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Assistant roles take an average of 10 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at Boots overall takes an average of 16 days.
Common stages of the interview process at Boots as a Customer Assistant according to 18 Glassdoor interviews include:
One on one interview: 45%
Skills test: 19%
Personality test: 16%
Presentation: 6%
IQ intelligence test: 3%
Background check: 3%
Drug test: 3%
Phone interview: 3%
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The process took 2 weeks. I interviewed at Boots (Nottingham, England) in Aug 2015
Interview
The manager was 30 mins late but she was very nice and made a conscious effort to make me feel comfortable. First she told me a bit about Boots and the perks of working for them. Then she asked a few scenario questions which have been listed in other reviews here (Why boots? Tell me a time where you've helped a difficult customer. Tell me a time where you've gone out of your way to help a customer etc.). After this we went to the shop floor and I was asked to approach customers and offer them help. Then I had to try and sell the manager a product of my choice, as described in the email before the interview. Then we walked back upstairs and she asked if I had any questions. The actual interview took over an hour, so be prepared to overrun!
Private interview questions - pretty standard just based on experience and given loads of time to answer. Then taken to shop floor to pick a product and how I would recommend/sell it.
Interview questions [2]
Question 1
What would I do if I seen a customer who was looking around the store quite confused
Easy enough interview, just asked the typical interview questions. Thought i fit the role well but did not receive an offer or any reason for not being selected. Interview took place in a cleaning closet, which i did find strange as it was opposite the staff break room.
The interview was an hour long. Questions were
asked around compentencies. I was then brought out onto the floor to interact with customers and demonstrate product knowledge. Overall, it was pleasent, good interview.