Customer Advisor applicants have rated the interview process at Boots with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 72.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Advisor roles take an average of 14 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Boots overall takes an average of 16 days.
Common stages of the interview process at Boots as a Customer Advisor according to 5 Glassdoor interviews include:
One on one interview: 36%
Skills test: 21%
Presentation: 14%
Personality test: 14%
Background check: 7%
IQ intelligence test: 7%
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I applied online. I interviewed at Boots (Manchester, England)
Interview
The Boots interview process for a Customer Advisor includes an online application, telephone interview, competency-based questions, potential assessment center activities, and a final interview. Successful candidates receive a job offer and onboarding.
Interview questions [1]
Question 1
1. Can you describe a time when you provided excellent customer service?
2. How do you handle difficult or upset customers?
3. What interests you in working for Boots?
4. Can you give an example of how you have worked effectively in a team?
5. How do you manage multiple tasks and prioritize your work?
6. Describe a situation where you went above and beyond for a customer.
5. How would you promote a Boots product to a customer?
6. What strategies do you use to meet sales targets?
7. How do you stay updated on product knowledge?
8. Why do you think you would be a good fit for this role?
Just standard interview questions to check competency. Felt like a normal conversation nothing too invasive. Just things like that when was one time you delivered excellent customer service or how to do so.
Interview questions [1]
Question 1
Give one time you offered excellent customer service
Not bad, as long as you’re confident, they were very welcoming. It was a bit lengthy but I enjoyed it and come out feeling postive, it’s overall just to see if you’d be a good fit
Quick and easy. Standard retail interview. Was asked to talk about one of their products, to talk about myself. Was asked about my availability too. Good luck if you’re applying!