Technical Support Engineer applicants have rated the interview process at Braze with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 39.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Engineer roles take an average of 12 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Braze overall takes an average of 23 days.
Common stages of the interview process at Braze as a Technical Support Engineer according to 3 Glassdoor interviews include:
One on one interview: 29%
Presentation: 14%
Skills test: 14%
Phone interview: 14%
Group panel interview: 14%
Background check: 14%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Braze (New York, NY)
Interview
There's a phone interview before you're given a coding challenge. You're given 70-80minutes to complete the challenge and it's one question. Now, I don't mind being rejected for failing a challenge, but I care when the challenge is a buggy mess that you can't actually pass.
The challenge has a few major issues. The instructions aren't the clearest so it takes 5-10minutes to understand the problem. Then, there's test cases that you can't pass unless you're hard coding for them. The gist of it is taking percents of multiple numbers and combining them into the lowest number possible. In one test case, you're given a single sub 50s number but the test case expects an answer above 50, which is impossible given the constraints of the challenge. The base test case was even worse because you're given two numbers that total over 200 with percents that'd bring them down to 150 at most and it expect 19 as the answer.
It wasn't a negative experience until I met this broken challenge and sent an email with a screenshot of the test cases being incorrect and was ignored. The recruiter talked up the company a ton but if they can't even get a coding challenge with a single question to work properly then I don't want to see what the actual internal of the company is like.
Interview questions [1]
Question 1
General questions about yourself and experience. Coding challenge that has two multi-dimensional arrays, one with numbers and the other with percents that apply to specific numbers in the first array, that requires you to find the smallest total.
I applied in-person. The process took 1 week. I interviewed at Braze (Jakarta) in May 2025
Interview
Overall, it is fine.
There are 4 stages: HR screening, Technical Interview, Test, and Director Test.
Failed on the Test stage, and the overall process is fine with fast response.
Once you apply, within a couple of days, you might receive an email to schedule the interview with the hiring team, and than less than 3 days, you will get notified if you are eligible to do the next stages.
Interview questions [1]
Question 1
Troubleshooting experience, Tools, and Problem Use case
I applied through a recruiter. I interviewed at Braze in Apr 2021
Interview
Was approached by a recruiter for a phone screen. Then invited to video interview with a manager. Once that was passed I was given a HackerRank algorithm challenge. I made it onto the final round which was an hour long live code challenge and a 30 minute interview with another manager but I had to turn it down since I received another offer.
I applied through a recruiter. The process took 2 weeks. I interviewed at Braze in Aug 2020
Interview
Phone screen with a recruiter, Hackerrank coding challenge, zoom call with the hiring manager, and then virtual onsite with the hiring manager and a few other people.
All went well until the live coding session where they asked me to implement a spiral matrix algorithm. I struggled with the question and couldn't complete it on time, and the remainder of my offsite got cancelled... I know algorithms is a common practice in interviews, but it felt ridiculous to do that for a supporting engineer position, i.e. very junior role.
Interview questions [1]
Question 1
They asked me to implement a spiral matrix algorithm.