Customer Service Representative applicants have rated the interview process at CJ Group with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 39% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 3 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at CJ Group overall takes an average of 30 days.
Common stages of the interview process at CJ Group as a Customer Service Representative according to 3 Glassdoor interviews include:
Group panel interview: 50%
Background check: 25%
Phone interview: 25%
Here are the most commonly searched roles for interview reports -
It took one day to get the first interview.
You are getting interviewed with the office manager.
It took only a few days to hear back for second round interview.
You are asked your desired salary and they go through benefits and all that.
Interview questions [1]
Question 1
They asked your proficiency of using microsoft.
Explain your previous work experience
I applied through an employee referral. The process took 1 day. I interviewed at CJ Group (Secaucus, NJ) in Mar 2015
Interview
Since I and Interviewers were Korean, I started to introduce myself in English. They asked me my weaknesses and strengths, explaining the working condition. They asked me if I had any question about the position.
I applied online. The process took 5 days. I interviewed at CJ Group (Seoul) in Aug 2013
Interview
Waited outside the interview room with 8 other people (it was to fill 1 position). The interview would take around 20-30 minutes for each person. One person from the HR team and one person from the customer service team would come out to proceed with the interview process. The interview questions were very thorough, no trick questions, just research the company, its culture and how it become a multinational corporation. Basic questions on how to react when the client/employee/customer is upset was the only hardest part of the interview. The people are very polite and display a strong Asian-based cultural background (which is not a problem at all).
Interview questions [1]
Question 1
Why do you want to work for CJ
What different experience can you add to the company
How would you react to an employee, client, or customer who is unhappy