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      CPI Security

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      Customer Service Representative Interview

      Nov 22, 2015
      Anonymous employee
      Charlotte, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 days. I interviewed at CPI Security (Charlotte, NC) in Aug 2015

      Interview

      Sat down with the hiring manager for about 1 hour. He asked about my background, work history. He wanted to get a feel if I could be a good fit in his department. I felt it was a good interview with fair questions. I also felt comfortable during the interview.

      Interview questions [1]

      Question 1

      Do you feel you can up sell a customer during a service call.
      Answer question

      CPI Security interviews FAQs

      • Customer Service Representative applicants have rated the interview process at CPI Security with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 48.7% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Representative roles take an average of 3 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at CPI Security overall takes an average of 31 days.
      • Common stages of the interview process at CPI Security as a Customer Service Representative according to 1 Glassdoor interviews include:

        Skills test:  25%

        Drug test:  25%

        Background check:  25%

        One on one interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Sales Representative(15) ;
        2. Technician(12) ;
        3. Sales(10) ;
        4. Outside Sales Representative(9) ;
        5. Customer Service Representative(8) ;
        6. Inside Sales Representative(8) ;
        7. Residential Installation Technician(6) ;
        8. Residential Sales Representative(5) ;
        9. Security Consultant(5) ;
        10. Field Service Technician(4) ;
        11. Sales Advisor(4) ;
        12. Sales Manager(4) ;
        13. Supervisor(4) ;
        14. Central Station Operator(3) ;
        15. Customer Service Representative (CSR)(3) .


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      Jobs at CPI Security

      39 jobs in United States
      Customer Support Supervisor
      Charlotte, NC
      ·
      $48K - $66K /yr
      (Glassdoor est.)
      View job
      Customer Support Advisor
      Charlotte, NC
      ·
      $40K - $50K /yr
      (Employer provided)
      View job
      Customer Retention Specialist
      Charlotte, NC
      ·
      $50K - $80K /yr
      (Employer provided)
      View job
      Commercial Sales Representative
      Greenville, SC
      ·
      $60K - $90K /yr
      (Employer provided)
      View job
      Residential Upgrade Technician
      Charleston, SC
      ·
      $69K - $96K /yr
      (Glassdoor est.)
      View job
      View all Customer Service Representative Jobs