I applied online. I interviewed at CarMax (San Diego, CA) in Sep 2016
Interview
After you apply you'll receive a call from the Managers Assistant to schedule a phone interview. If you make to through to phone interview , they will invite you to do a on site interview.You come in and do some identity verification online. Then you met with a couple of managers. If they're interested they invite you to a second interview.
Interview questions [1]
Question 1
Describe a situation where you had to go above and beyond for a customer.
Interview was easy . Make sure to have the the basic interview questions answered. Ex. Tell me about yourself , tell me about a time , how would you handle this situation.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a negative customer ?
The interview process was pretty simple compared to many companies. After the initial interview with the business officer manager, I had one additional interview with additional managers from the store.
I applied through other source. The process took 2 weeks. I interviewed at CarMax (Hillside, IL) in Feb 2025
Interview
You are first contacted for a phone interview, then if they like you, you will have an in person meeting with another manager. If all goes well you will hear back for the final step, which is orientation.
Business Office Associate applicants have rated the interview process at CarMax with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 59.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Business Office Associate roles take an average of 8 days to get hired, when considering 171 user submitted interviews for this role. To compare, the hiring process at CarMax overall takes an average of 12 days.
Common stages of the interview process at CarMax as a Business Office Associate according to 171 Glassdoor interviews include:
Phone interview: 21%
One on one interview: 21%
Drug test: 17%
Background check: 14%
Skills test: 8%
Personality test: 7%
Group panel interview: 6%
IQ intelligence test: 3%
Presentation: 2%
Other: 1%
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