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      Charlie Health

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      Customer Care Team Lead Interview

      Jun 2, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Charlie Health in May 2025

      Interview

      Dogged a bullet here! A month after applying, I was contacted by a recruiter to schedule a video screening. For an initial interview, that was interesting considering 99% of the time, first screenings are conducted by phone, though I understand times are evolving. It was a basic interview going over my skills, the role, and the company, all of which I know I was well-equipped to answer. The recruiter seemed disinterested (as others have pointed out, too). At the end of the interview, she explained this would be a FIVE-STEP process! I knew I wasn't moving forward anyway because she told me she'd share her feedback with the hiring manager and has no input on the next step (which would be an IQ test). I've never "failed" an initial screening before, so this was definitely on the recruiter. I received an email with a rejection. Remember: everything happens for a reason.

      Interview questions [2]

      Question 1

      What KPIs have you been held accountable for in past roles?
      Answer question

      Question 2

      What do you know about Charlie Health?
      Answer question
      1

      Charlie Health interviews FAQs

      • Candidates applying for Customer Care Team Lead roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Charlie Health overall takes an average of 21 days.
      • Common stages of the interview process at Charlie Health as a Customer Care Team Lead according to 1 Glassdoor interviews include:

        Phone interview:  50%

        IQ intelligence test:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Group Facilitator(48) ;
        2. Clinical Outreach Manager(33) ;
        3. Primary Therapist(28) ;
        4. Admissions Coordinator(20) ;
        5. Therapist(20) ;
        6. Care Coach(14) ;
        7. Recruiter(13) ;
        8. Clinical Administrator(10) ;
        9. Outreach Manager(10) ;
        10. Associate Primary Therapist(9) ;
        11. Anonymous(8) ;
        12. Director(7) ;
        13. Corporate Office(6) ;
        14. Talent Acquisition(6) ;
        15. Contemplative Practitioner(5) .


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      Jobs at Charlie Health

      35 jobs in United States
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      (Employer provided)
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      Care Experience Specialist
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      ·
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      (Employer provided)
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      Care Experience Specialist
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      ·
      $45K - $55K /yr
      (Employer provided)
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      Care Experience Specialist
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      ·
      $45K - $55K /yr
      (Employer provided)
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