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      Coalition

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      Customer Success Manager Interview

      Oct 12, 2025
      Anonymous Interview Candidate
      London, England
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Coalition (London, England)

      Interview

      A screening round with the TA team followed by several rounds with location lead (UK) and CSM lead (USA) The process was well explained and focused on previous experience (STAR methodology)

      Interview questions [1]

      Question 1

      Outline your experience working in a B2B context
      Answer question

      Other Customer Success Manager Interview Reviews for Coalition

      Customer Success Manager Interview

      Aug 18, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Coalition in May 2023

      Interview

      I underwent interviews with all the Team Leads and the Hiring Manager. Their demeanor exuded high levels of professionalism and kindness throughout the entire communication process. During the interview they inquired about my background and personal details. I was impressed that each interviewer endeavored to acquaint themselves with me on both professional and personal fronts. Moreover, I was afforded the opportunity to pose questions to them. Their interactions left me with the impression of a company characterized by humility and growth. Despite being a newer startup, they displayed thriving tendencies for a bright future. I valued their organizational ability to bestow attention to detail and to maintain a high standard throughout the entire interview process. Additionally, they ensured that I gained a comprehensive understanding of Coalition's reputation as a reputable and prosperous entity that I could potentially be a part of. Overall, It was a highly positive and enlightening experience!

      Interview questions [1]

      Question 1

      What three attributes and skills do you posses? What information do you already know about Coalition? What are some of your hobbies and talents outside of work? What weakness are you currently working on? What are your strengths?
      Answer question

      Customer Success Manager Interview

      Apr 8, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Coalition in Mar 2022

      Interview

      Initial phone screen with recruiter, followed by a meeting with CS team manager, and a second round with team lead. There was suggestion there might be another meeting, but the next call was an offer. For the most part, the interviews felt like casual conversations. I didn't have previous experience in CS and so they wanted to learn more about what I had been doing in my previous conversations. They also spent a lot of time explaining the role and Coalition.

      Interview questions [2]

      Question 1

      What do you understand about Coalition?
      Answer question

      Question 2

      Tell us about your experience?
      Answer question

      Coalition interviews FAQs

      • Customer Success Manager applicants have rated the interview process at Coalition with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 74.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 21 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Coalition overall takes an average of 25 days.
      • Common stages of the interview process at Coalition as a Customer Success Manager according to 2 Glassdoor interviews include:

        Phone interview:  33%

        One on one interview:  17%

        Group panel interview:  17%

        Background check:  17%

        Skills test:  17%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(24) ;
        2. Business Development(9) ;
        3. Customer Success Manager(8) ;
        4. Senior Software Engineer(7) ;
        5. Sales Development Representative (SDR)(6) ;
        6. Customer Success(5) ;
        7. Software Engineer II(4) ;
        8. Account Executive(3) ;
        9. Customer Success Associate(3) ;
        10. Engineering(3) ;
        11. Engineering Manager(3) ;
        12. Director(2) ;
        13. Product Manager(2) ;
        14. Product Marketing Manager(2) ;
        15. Risk Engineer(2) .


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      Jobs at Coalition

      5 jobs in United States
      Manager, Cyber Claims
      Remote
      ·
      $115K - $155K /yr
      (Employer provided)
      View job
      Claims Specialist
      Remote
      ·
      $95K - $120K /yr
      (Employer provided)
      View job
      Lead Actuary, Coalition Re
      United States
      ·
      $161K - $182K /yr
      (Employer provided)
      View job
      Senior Security Support Specialist
      United States
      ·
      $100K - $153K /yr
      (Employer provided)
      View job
      Staff Product Manager, Claims Experience
      United States
      ·
      $155K - $225K /yr
      (Employer provided)
      View job
      View all Customer Success Manager Jobs