I applied online. The process took 3 weeks. I interviewed at Coalition in Mar 2022
Interview
Initial phone screen with recruiter, followed by a meeting with CS team manager, and a second round with team lead. There was suggestion there might be another meeting, but the next call was an offer.
For the most part, the interviews felt like casual conversations. I didn't have previous experience in CS and so they wanted to learn more about what I had been doing in my previous conversations. They also spent a lot of time explaining the role and Coalition.
A screening round with the TA team followed by several rounds with location lead (UK) and CSM lead (USA)
The process was well explained and focused on previous experience (STAR methodology)
I applied online. I interviewed at Coalition in May 2023
Interview
I underwent interviews with all the Team Leads and the Hiring Manager. Their demeanor exuded high levels of professionalism and kindness throughout the entire communication process. During the interview they inquired about my background and personal details. I was impressed that each interviewer endeavored to acquaint themselves with me on both professional and personal fronts. Moreover, I was afforded the opportunity to pose questions to them. Their interactions left me with the impression of a company characterized by humility and growth. Despite being a newer startup, they displayed thriving tendencies for a bright future. I valued their organizational ability to bestow attention to detail and to maintain a high standard throughout the entire interview process. Additionally, they ensured that I gained a comprehensive understanding of Coalition's reputation as a reputable and prosperous entity that I could potentially be a part of. Overall, It was a highly positive and enlightening experience!
Interview questions [1]
Question 1
What three attributes and skills do you posses? What information do you already know about Coalition? What are some of your hobbies and talents outside of work? What weakness are you currently working on? What are your strengths?
Customer Success Manager applicants have rated the interview process at Coalition with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 74.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 21 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Coalition overall takes an average of 25 days.
Common stages of the interview process at Coalition as a Customer Success Manager according to 2 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 17%
Group panel interview: 17%
Background check: 17%
Skills test: 17%
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