Service Desk Analyst applicants have rated the interview process at Cognizant with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 86% positive. To compare, the company-average is 69.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Service Desk Analyst roles take an average of 33 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Cognizant overall takes an average of 17 days.
Common stages of the interview process at Cognizant as a Service Desk Analyst according to 7 Glassdoor interviews include:
Phone interview: 24%
One on one interview: 18%
Presentation: 18%
Skills test: 12%
Background check: 12%
Group panel interview: 6%
Other: 6%
Drug test: 6%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. I interviewed at Cognizant in Jun 2026
Interview
It was a chill interview since they are taking over a project that I work on for another company. Interview went well and they gave me a good starting salary
I applied through a recruiter. I interviewed at Cognizant (Hyderābād) in Apr 2026
Interview
Interviewed for L1 Service Desk role (Second Round)
The first round was conducted face-to-face and went well.
However, the second round was conducted over a normal phone call from a noisy environment the voice of Hr was not clear, which made it difficult to clearly understand the questions. There was very limited interaction during the conversation, and it was hard to know whether my responses were being heard properly.
The interview lasted around 5–10 minutes and focused mainly on communication. Feedback was provided about grammar and repetition, but due to the call quality and lack of interaction, the overall experience felt challenging.
I had attended walkin interview on 24th May for Service desk role in Bangalore. Interview process had 2 rounds consisting of Technical round and Hr round, after this I filled CDF form thts it after this I didn't get any update whether I have selected or rejected