I applied through an employee referral. I interviewed at Comcast (Miramar, FL) in Jun 2015
Interview
There were two interviews, You sit in a room until your name is called. Once your name is called you Interview with a supervisor. The second interview is with a manager or two supervisors
Interview questions [1]
Question 1
Name a time when you had to call a supervisor for help or when you had an irate cst
I applied online. The process took 2 weeks. I interviewed at Comcast (Tinley Park, IL) in Feb 2017
Interview
Had a 30 minute phone interview which then I was instructed to take an assessment test. I was then called for my interview which consisted of an hour long informative group session explaining the job overview and benefits. Immediately after that I shadowed an employee listening to a few calls. Then I had my one on one interview which he only asked situational questions he read from a paper. After the questions he had me sign a paper stating agreement to the hours and training and told me I'll hear back in 7-10 days. I received a denial email.
Interview questions [5]
Question 1
Tell me about a time when you made the wrong decision and what was the outcome?
I applied online. I interviewed at Comcast (New York, NY)
Interview
Presentations, shadow reps to see if you would like the job... Interview begins ... You meet with 3 other people after your 1st person... if you get that far then you have the job!
I applied in-person. The process took 3 days. I interviewed at Comcast (Tinley Park, IL) in Jan 2017
Interview
I applied for the job online and the very next day receive a text and email to set up a phone interview. The recruiter than sent me a email to take an assessment few days later I got a call to attend a group session and have a phone interview. The group session is just going over benefits and about them. I had my one on one interview and than I had a interview with the manager. He told me I will know something within 7 days. Just a waiting process. This interview was Jan 30th so it's only been a day lol
Billing Customer Service Representative applicants have rated the interview process at Comcast with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 60.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Billing Customer Service Representative roles take an average of 9 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Comcast overall takes an average of 27 days.
Common stages of the interview process at Comcast as a Billing Customer Service Representative according to 4 Glassdoor interviews include:
Group panel interview: 19%
Drug test: 19%
One on one interview: 19%
Background check: 13%
Phone interview: 13%
Skills test: 13%
Personality test: 6%
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