Received a phone call where they asked several questions, explained the job, and confirmed whether I could provide identification for security checks and verify that I am an Australian citizen.

Initially, there were multiple-choice and written questions in English and about sample customer satisfaction scenarios online. This was followed by a phone interview where I was asked simple questions based on my resume, given information about the working conditions, and explained how to proceed if the process went well. Finally, I had a video interview with the team leader, where detailed questions about the position were asked and dialogues were conducted based on possible scenarios.

Phone interview was scheduled quickly, the Senior Talent Acquisition member was friendly and approachable, the Video Interview was informative, especially the tasks involved. I had the same Senior Talent Acquisition member plus one training and she was also friendly.