Customer Service Advisor applicants have rated the interview process at Concentrix with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 84% positive. To compare, the company-average is 65.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advisor roles take an average of 6 days to get hired, when considering 37 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 12 days.
Common stages of the interview process at Concentrix as a Customer Service Advisor according to 37 Glassdoor interviews include:
Skills test: 22%
Phone interview: 14%
One on one interview: 14%
Background check: 13%
Personality test: 13%
Presentation: 7%
IQ intelligence test: 6%
Drug test: 6%
Other: 3%
Group panel interview: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 days. I interviewed at Concentrix (Philippi, WV) in Jan 2020
Interview
The interview experience was truly exceptional, exceeding all expectations. From the moment I entered the interview room, I felt welcomed and at ease. The atmosphere was professional yet warm, creating an environment conducive to open communication and mutual respect.
The interviewers demonstrated a genuine interest in getting to know me as a candidate, beyond just my qualifications and experience. They asked thoughtful questions that delved into my skills, values, and career aspirations, allowing for meaningful dialogue and insightful exchanges.
It was really easy if you average in English, they ask only simple questions to understand if you are able to frame sentences and communicate in English. No tough questions are asked.
Telephone interview with a recruiter followed by a one stage in person competency based interview with one or more hiring managers. Also a short written and numerical test. Feedback provided the following day by phone call.
I applied online. I interviewed at Concentrix (Hamilton, ON) in May 2026
Interview
Straight forward interview with basic questions. The usual in any interview no need to complicate things and just answer based on your experience. It took 15 minutes over all on the final interview.