Customer Service Specialist applicants have rated the interview process at Concentrix with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 65.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 7 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 12 days.
Common stages of the interview process at Concentrix as a Customer Service Specialist according to 9 Glassdoor interviews include:
Skills test: 19%
Phone interview: 14%
Presentation: 14%
Background check: 11%
Personality test: 11%
One on one interview: 11%
Drug test: 8%
IQ intelligence test: 6%
Group panel interview: 6%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at Concentrix (Cubao) in Aug 2024
Interview
If you schedule an interview before 1 PM, you have the opportunity to complete the entire process in just one day. However, it’s important to note that the interview may take approximately 8 to 10 hours to finish. Therefore, it’s advisable to plan your day accordingly to ensure you allocate enough time for the interview without feeling rushed. By starting earlier, you can manage your time effectively and make the most of the day to wrap up the process thoroughly.
Received a phone call where they asked several questions, explained the job, and confirmed whether I could provide identification for security checks and verify that I am an Australian citizen.
Initially, there were multiple-choice and written questions in English and about sample customer satisfaction scenarios online. This was followed by a phone interview where I was asked simple questions based on my resume, given information about the working conditions, and explained how to proceed if the process went well. Finally, I had a video interview with the team leader, where detailed questions about the position were asked and dialogues were conducted based on possible scenarios.
Interview questions [1]
Question 1
How would you response if an dissatisfied customers contacts you?
I applied online. The process took 6 weeks. I interviewed at Concentrix (Perth, Western Australia) in Oct 2025
Interview
Phone interview was scheduled quickly, the Senior Talent Acquisition member was friendly and approachable, the Video Interview was informative, especially the tasks involved. I had the same Senior Talent Acquisition member plus one training and she was also friendly.
Interview questions [1]
Question 1
What can you tell me about yourself, what are your coping strategies.