Customer Service Representative applicants have rated the interview process at Conduent with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 68% positive. To compare, the company-average is 62.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 211 user submitted interviews for this role. To compare, the hiring process at Conduent overall takes an average of 14 days.
Common stages of the interview process at Conduent as a Customer Service Representative according to 211 Glassdoor interviews include:
Drug test: 15%
One on one interview: 15%
Skills test: 14%
Phone interview: 14%
Presentation: 12%
Background check: 12%
Personality test: 6%
IQ intelligence test: 6%
Group panel interview: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Conduent (Raleigh, NC) in Jan 2017
Interview
Walk in, complete assessments, sit down for interview which consists of 3 questions and a brief description of the campaign you applied for. You have 2 typing tests to complete and a simulation of call center scenarios. Once you're finished with that and you can type better than 25 wpm, you're called back for an "interview".
Interview questions [1]
Question 1
Can you work a flexible schedule? Ex: Anywhere from 6:30 am-2 am. The call center is open 24-7
I applied online. I interviewed at Conduent (Newark, NJ)
Interview
Interview was fast-paced. Got asked common interview questions: "what does customer service mean to you?" "name a time you had to help a customer who was upset"...etc Interviewer was respectful and allowed me to answer questions without talking over me.
I applied online. I interviewed at Conduent (Crandall, TX)
Interview
Application, assessment, phone interview, final interview with hiring manager. Final interview started with introduction, overview of the role, behavioral questions then Q&A. Time frame for the whole process was two weeks and got the offer call 2 days later
I applied online. I interviewed at Conduent (Houston, TX) in May 2026
Interview
You have to take an assessment - it's the same one many ask you to take. It is not hard, just questions about personality and what would you do situations.
Interview questions [1]
Question 1
If a coworker was negative and it affected the environment, and people began to talk, what would you do?