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      ContactPoint 360

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      Sales and Customer Service Team Leader Interview

      May 5, 2020
      Anonymous employee
      Mississauga, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at ContactPoint 360 (Mississauga, ON) in Jun 2018

      Interview

      There were 2 rounds in my interview process. Phone interview and In person Interview. Interview process was very informative.Current interview process is amazing. Main focus on customer service skills, professionalism, verbal , listening and communication skills.There are multiple steps in interview.

      Interview questions [1]

      Question 1

      I was asked questions related to situations. How would you handle irate customer.
      Answer question
      avatar
      ContactPoint 360 response
      6y
      Hey! Thanks so much for reviewing your interview experience. We try to be as thorough and informative as possible to ensure it is a mutual fit. We are all about creating win-win's for everyone. - Stephanie

      ContactPoint 360 interviews FAQs

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(84) ;
        2. Customer Service Agent(23) ;
        3. Customer Service Representative (CSR)(19) ;
        4. Supervisor(12) ;
        5. Agent(8) ;
        6. Team Leader(8) ;
        7. Customer Service Associate(7) ;
        8. Customer Support Associate(7) ;
        9. Customer Support Specialist(6) ;
        10. Manager(6) ;
        11. Sales Agent(6) ;
        12. Operations Manager(5) ;
        13. Operations Supervisor(5) ;
        14. QA Analyst(5) ;
        15. Quality Analyst(5) .


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    • Jobs at ContactPoint 360

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