I applied online. The process took 2 weeks. I interviewed at DSW (Columbus, OH) in Aug 2013
Interview
Applied online, did online assesment received a call for a phone interiview just asking why I am applying. Then had in person interview where I sat with a current CSR and listened to phone calls. Very easy interview they will hire ANYONE!!! Unequal work environment, black women on the phones and management is white
Interview questions [1]
Question 1
Very easy interview, only question I remember is What is your 5 year plan?
I applied through an employee referral. The process took 5 days. I interviewed at DSW (Columbus, OH) in Jan 2016
Interview
I sat down with one of the supervisors and just chatted with him about what I was looking for and career wise where I wanted to go. He was very open to showing me how DSW could get to those career goals and how DSW works and what they stand for. Shared some benefits and made an offer at the end of the interview.
Interview questions [1]
Question 1
Can you describe to me a time when you had an escalated customer and how you handled it?
I applied through an employee referral. The process took 3 days. I interviewed at DSW (Frisco, TX) in Oct 2012
Interview
Very straight forward in checking out whether or not you enjoyed a sale environment, could be a team player and whether or not you were interested in shoes and the store.
Shoephoria! Customer Service Representative applicants have rated the interview process at DSW with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 74.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Shoephoria! Customer Service Representative roles take an average of 7 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at DSW overall takes an average of 12 days.
Common stages of the interview process at DSW as a Shoephoria! Customer Service Representative according to 3 Glassdoor interviews include:
Personality test: 25%
Background check: 25%
One on one interview: 25%
Phone interview: 17%
Skills test: 8%
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