Customer Experience Representative applicants have rated the interview process at Delta Air Lines with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Delta Air Lines as a Customer Experience Representative according to 2 Glassdoor interviews include:
Drug test: 20%
One on one interview: 20%
Background check: 10%
Personality test: 10%
Group panel interview: 10%
IQ intelligence test: 10%
Presentation: 10%
Phone interview: 10%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Delta Air Lines
Interview
Digital interview first it's only audio and they ask 4 questions. You have 30 seconds to read the question(there is a video of the question first) and two mins max to answer. I can't recall all 4 questions but be prepared to answer all questions in STAR format( I was not). They ask to describe a situation where you had to deal with a person who was really angry. The most important thing is to answer all questions in STAR format.
Interview questions [1]
Question 1
They ask a question about productivity and metrics you have had to meet in the past.
I applied online. I interviewed at Delta Air Lines in Feb 2021
Interview
I applied for the job and was sent an invitation to for the video interview. After I completed that I was emailed a link to complete an assessment. A few days later I was invited to attend a group round table with other hires to discuss the customer experience specialist position. After the group interview I was sent a link to take the Pearson-versant skills assessment and this was due within 24 hours. About 4 days later I was invited to do a 1-on-1 interview. I complete my interview tomorrow and if all goes well they’ll extend a conditional job offer waiting on background and drug test.
Interview questions [1]
Question 1
Give an example of a time you had to deal with difficult coworker.