I applied online. The process took 2 days. I interviewed at Dunkin' (Knoxville, TN)
Interview
The interview was very straight forward. They typically ask about your customer service experience, situations where you out out of your way to provide exceptional customer service, and what is your availability. If you just relax and be yourself, the you are guaranteed to get a job. It’s a great entry level job.
Interview questions [1]
Question 1
What is your availability and experience in customer service?
Tell them about yourself and how you’re a leader. Give them examples and you should get the job. It really isn’t a difficult interview. Will the one I’m working at wasn’t difficult. Good luck!
Scheduled me for one interview to meet in person. Asked basic questions such as what was your past Dunkin experience, strengths and weaknesses. Got a call back 24 hours later
Easy questions about transportation and timeliness. Interview went well and they asked about goals in the company and why you are an asset to the team and how you can contribute.
Interview questions [1]
Question 1
why you are an asset to the team and how you can contribute.
Shift Lead applicants have rated the interview process at Dunkin' with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 85% positive. To compare, the company-average is 64.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Shift Lead roles take an average of 5 days to get hired, when considering 62 user submitted interviews for this role. To compare, the hiring process at Dunkin' overall takes an average of 7 days.
Common stages of the interview process at Dunkin' as a Shift Lead according to 62 Glassdoor interviews include:
One on one interview: 39%
Background check: 16%
Skills test: 9%
Drug test: 8%
Presentation: 8%
Personality test: 6%
Other: 6%
IQ intelligence test: 4%
Phone interview: 4%
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