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      East West Bank

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      Customer Service Representative Interview

      Apr 6, 2019
      Anonymous Interview Candidate
      Irvine, CA
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at East West Bank (Irvine, CA) in Mar 2019

      Interview

      the interview process took about 1 hour, and it's in both English and Mandarin. The manager is nice, and explained to me about the position. The difference between the branch in Ranch 99 markets and traditional branch is we need to handle everything, so it's multitasking.

      Interview questions [1]

      Question 1

      how do you see yourself in 5 years?
      1 Answer

      Other Customer Service Representative Interview Reviews for East West Bank

      Customer Service Representative Interview

      May 21, 2019
      Anonymous employee
      Los Angeles, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 days. I interviewed at East West Bank (Los Angeles, CA) in Mar 2018

      Interview

      Straight forward and engaging. They ask the basic questions and when you answer them, you actually get into a lengthy conversation with the interviewer. It was not an unpleasant, awkward interview process, that left you thinking whether the person liked you or not at the end.

      Interview questions [1]

      Question 1

      How do you think this job is important.
      1 Answer

      Customer Service Representative Interview

      Oct 8, 2017
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied through other source. The process took 4 weeks. I interviewed at East West Bank

      Interview

      I went through a phone screening with HR, then an on-site interview. The interview took about 10 - 15 mins, and the hiring process took 4 weeks. They asked about the standard behavior related questions, previous work experience, your knowledge about their company, any banking background, what do you want to be in the future, etc. One of the interviewer was aggressive when questioning while the other sat and smiled. Overall the interview was an average experience, and I think they would hire anyone who is willing to do the work.

      Interview questions [1]

      Question 1

      When you encounter a difficult situation at work, how did you resolve it?
      Answer question