I applied online. The process took 2 weeks. I interviewed at Edenred (Waltham, MA) in Aug 2021
Interview
Interview process was overall easy, quick and efficient. I wish more companies ran like this. It took a total of 2 weeks from the first call to the offer. All the interviews has a mix of behavioral and conversational get to know you questions. Everyone was great, engaged, and easy to talk to you.
3 total interviews:
1. Phone screening with the recruiter
2. Interview with the hiring manager
3. Interview with a cross function team leader (for me it was the director of Merch)
Edenred, you did a great job with the recruiting process. There was no down time, and you quickly responded within 24 hours if we were moving forward. Keep it up!
Contatto tramite LinkedIn, che è proseguito con primo colloquio con HR tramite Teams. Primo colloquio conoscitivo con HR di riferimento, descrizione precedenti esperienze, motivazioni al cambiamento. Persona positiva e disponibile. Spiegazione posizione e ruolo.
Interview questions [1]
Question 1
Parlami della tua precedente esperienza lavorativa? Perché cerchi un nuovo lavoro?
I applied through a staffing agency. I interviewed at Edenred in Mar 2024
Interview
1. Call avec la chargée de recrutement mandatée par l'entreprise
2. Call avec la RH
3. Call avec le manager de l'équipe (sur site)
4. Call avec un head of technique
Puis après plus de nouvelles, pas de réponses aux mails.
La recruteuse ne savait plus où se mettre ...
Je trouve ça dommage qu'après 4 entretiens dont un sur site, de ne pas avoir ne serait-ce qu'un mail pour informer de la décision prise.
I applied through a recruiter. The process took 1 week. I interviewed at Edenred in Feb 2022
Interview
30-min recruiter phone call followed by a 60-min virtual interview with the Director of Customer Success (hiring manager) the same day. I heard back about a week after that interview.
Interview questions [1]
Question 1
What is your understanding of the CSM role?
Why do you think you will be successful in this role?
Customer Success Manager applicants have rated the interview process at Edenred with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 62.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 11 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Edenred overall takes an average of 25 days.
Common stages of the interview process at Edenred as a Customer Success Manager according to 2 Glassdoor interviews include:
Phone interview: 40%
One on one interview: 40%
Drug test: 20%
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